OUR ETHOS:
“Integrity at Heart: Building Your Home with Respect, Care & Excellence”
At Neways, we believe in treating all our clients' and their homes as we would want our own family and home to be treated; with respect, care, and meticulous attention to detail. Our ethos can be simply summed up through the Golden Rule: ‘Treat others as you would like to be treated!’
We endeavour to abide by this foundational, core belief and value in every home renovation project we undertake, and we have fully vetted and hand-selected a core team who shares these fundamental principals. Our core family values, and faith are the foundation in all things we do.
We endeavour to treat others with friendly, honest, generosity and consideration.
We are Kind & Respect each other and our clients
We are Honest & Trustworthy with each other and our clients
We Support each other, our entire team, and our clients
We each work Diligently & Productively to reach a common goal for our client(s)
We aren’t perfect and appreciate we all fall short from time to time, but we do our best to show Compassion and Grace toward one another in challenging moments - which are a given in the renovations industry!
We are Grateful for one another & our client(s) and we value those who choose to put their trust in the Neways Team
We Share our time, energy & expertise with each other for the benefit of our clients for the success of every project we undertake
Yet most importantly, we HAVE FUN working together, as a family, as friends, as colleagues and of course with our clients.
Part of our role in ensuring client satisfaction, is ensuring we look after our entire team.
We believe all our employees and contractors deserve to work in a safe and encouraging environment, with all the support they need in order to carry out and complete their tasks to the best of their ability, in line with the scale and scope of each individual project’s brief.
We believe all our employees and contractors are worthy of being paid for their hire in a timely fashion, and we understand, value and appreciate financial stresses are the number 1 cause of death-by-suicide* in the building industry; it is for this reason we request deposits and regular phased payments from clients throughout projects - in order to ensure our employees and contractors do not need to stress about how they are going to take care of their families, put food on the table and pay their bills!
We believe in ensuring project sites are kept as clean and tidy as possible, and we ensure our sites are prepped and ready for our team to be able to get on with their job from the moment they arrive, thus reducing their stress levels and ultimately saving our clients money.
As a small, family-owned company, we believe the greatest service we can offer our clients, is our INTEGRITY!
We don’t underprice our estimates in order to win a project.
If the scope or scale of a project changes after commencement, we will always inform you of any price adjustment, and have these approved by you.
At Neways, we value that our bellies are fed and our bills are paid because of clients who put their trust in us and our team. We don’t take this for granted and YOUR CLIENT SATISFACTION matters to us.
*If and when times get tough beyond the scope of how we can support our team, The Construction Industry Charity ‘Lighthouse Club’ provides a huge range of pro-active support and resources including a 24/7 Helpline with mental health support through the “Help Inside the Hard Hat” campaign.